Passavant Memorial Homes
Selects TOTAL: RecordŽ
Human Services Software Solution from Esteam
PITTSBURGH, PA, March 13, 2006 - Esteam, LLC, a leading provider of comprehensive software solutions for human services agencies, today announced that Passavant Memorial Homes, one of western Pennsylvania's oldest and most respected providers of residential and vocational services to people with developmental disabilities, has selected Esteam Total: Record, a software application designed to help human services agencies dramatically improve clinical and reimbursement processes, and support continuous improvement efforts.
Passavant selected TOTAL: Record, in part, to help the organization meet a wide range of constantly changing clinical and financial reporting requirements. Passavant will also utilize TOTAL: Record for its subsidiary company, PDC Pharmacy, which provides medical management services to more than 2,000 individuals for companies in the mental health and mental retardation industry.
"For Passavant or any human services provider, the ability to input units of service in an accurate and timely manner is the key to securing reimbursements from the various counties we serve," says Patrick DeMico, Passavant chief operating officer and vice president. "In order to reduce rejections that can affect cash flow, our billing has to be correct the first time.
"We have a rapidly growing need to integrate all aspects of billing for residential, day support and home-based support services throughout our organization," says DeMico. "Esteam's TOTAL: Record provides a way to streamline these tasks to help us meet not only our current needs, but also position us for the future."
Passavant now provides services to individuals in nine western Pennsylvania counties-each with its own, unique standards for categorizing individuals and the services they receive. As a result, Passavant must create a unique billing code, negotiate reimbursement rates, and track and bill services against that rate for each person served.
In addition, state Medicaid service reimbursements are changing with the advent of the Provider Reimbursement and Operations Management Information System (PROMISe), the new claims processing and management system now being piloted in several counties in the state. Once fully implemented, PROMISe will provide a single, uniform system-and a detailed set of service codes-for managing patient information and claims processing.
Organizations like Passavant, which participates in PROMISe pilot projects in several counties, are searching for technology that supports the shift to PROMISe and a fee-for-service environment. By providing a single repository for clinical and financial information, TOTAL: Record eliminates repetitive data entry and the related potential for human error, while also helping users generate invoices that meet each payor's specific coding and related requirements. As a result, Passavant gains the flexibility to quickly and easily respond to changes in billing and other paperwork requirements.
"TOTAL: Record gives us a way to capture and organize service and billing information within a single database, along with the flexibility to adapt information to meet the different requirements of each county we work with," DeMico says. "Improving our efficiency will allow us to reduce invoice rejections, shorten payment on receivables, and improve cash flow.
"Equally important, streamlining paperwork and billing processes will help us expand our services more effectively," DeMico adds. "We believe that TOTAL: Record will help augment our growth and will be an important support service for us in the future."
"We are extremely pleased to have been selected to provide such a critical software and services solution to Passavant Memorial Homes," says George Pashel, president of Esteam.
" An organization's ability to deliver high-quality services rests on a sound financial foundation. TOTAL: Record strengthens that foundation by helping to enhance Passavant's bottom-line performance. In addition, TOTAL: Record's flexibility and reporting capabilities can provide remarkable operational visibility, enabling Passavant to utilize the resulting information and find new and innovative approaches to improve the quality of services they provide."
Founded in 1895, Passavant Memorial Homes is a non-profit service provider licensed by the Pennsylvania Department of Public Welfare. Passavant provides a comprehensive range of residential living and vocational services to people with developmental disabilities who have a primary diagnosis of mental retardation or mental illness. Over the years, Passavant has experienced tremendous growth in the number of individuals they serve. In 1989, Passavant Memorial Homes supported approximately 70 individuals, mainly on our Rochester site. Today, over 450 individuals, from nine western Pennsylvania counties, receive residential and/or vocational support from Passavant Memorial Homes.
About Esteam
Esteam is a leading provider of software, services and expertise focused on improving the quality of human services. Esteam solutions address a significant shortcoming in the human services market. Organizations don't have the resources, time or money to support the increasingly complex regulatory reporting and documentation requirements. Designed to be used throughout the organization, Esteam offers TOTAL: Impact, the most comprehensive suite of software, strategic consulting services and deployment expertise for significantly improving the performance of human services organizations. Esteam provides mission critical solutions for leading human services organizations such as Pressley Ridge, The Barbor Institute and Keystone Human Services. For more information please contact us at info@esteam.net or by telephone at (412) 322-0629 or www.esteam.net.
Esteam, the Esteam logo, and the marks relating to other Esteam products and services referenced herein are either trademarks or registered trademarks of Esteam. All other trademarks are the property of their respective owners.
Human Services Software Solution from Esteam
Leading Provider of Residential and Vocational Services is Focused on Continuous Improvements to Service Quality
PITTSBURGH, PA, March 13, 2006 - Esteam, LLC, a leading provider of comprehensive software solutions for human services agencies, today announced that Passavant Memorial Homes, one of western Pennsylvania's oldest and most respected providers of residential and vocational services to people with developmental disabilities, has selected Esteam Total: Record, a software application designed to help human services agencies dramatically improve clinical and reimbursement processes, and support continuous improvement efforts.
Passavant selected TOTAL: Record, in part, to help the organization meet a wide range of constantly changing clinical and financial reporting requirements. Passavant will also utilize TOTAL: Record for its subsidiary company, PDC Pharmacy, which provides medical management services to more than 2,000 individuals for companies in the mental health and mental retardation industry.
"For Passavant or any human services provider, the ability to input units of service in an accurate and timely manner is the key to securing reimbursements from the various counties we serve," says Patrick DeMico, Passavant chief operating officer and vice president. "In order to reduce rejections that can affect cash flow, our billing has to be correct the first time.
"We have a rapidly growing need to integrate all aspects of billing for residential, day support and home-based support services throughout our organization," says DeMico. "Esteam's TOTAL: Record provides a way to streamline these tasks to help us meet not only our current needs, but also position us for the future."
Passavant now provides services to individuals in nine western Pennsylvania counties-each with its own, unique standards for categorizing individuals and the services they receive. As a result, Passavant must create a unique billing code, negotiate reimbursement rates, and track and bill services against that rate for each person served.
In addition, state Medicaid service reimbursements are changing with the advent of the Provider Reimbursement and Operations Management Information System (PROMISe), the new claims processing and management system now being piloted in several counties in the state. Once fully implemented, PROMISe will provide a single, uniform system-and a detailed set of service codes-for managing patient information and claims processing.
Organizations like Passavant, which participates in PROMISe pilot projects in several counties, are searching for technology that supports the shift to PROMISe and a fee-for-service environment. By providing a single repository for clinical and financial information, TOTAL: Record eliminates repetitive data entry and the related potential for human error, while also helping users generate invoices that meet each payor's specific coding and related requirements. As a result, Passavant gains the flexibility to quickly and easily respond to changes in billing and other paperwork requirements.
"TOTAL: Record gives us a way to capture and organize service and billing information within a single database, along with the flexibility to adapt information to meet the different requirements of each county we work with," DeMico says. "Improving our efficiency will allow us to reduce invoice rejections, shorten payment on receivables, and improve cash flow.
"Equally important, streamlining paperwork and billing processes will help us expand our services more effectively," DeMico adds. "We believe that TOTAL: Record will help augment our growth and will be an important support service for us in the future."
"We are extremely pleased to have been selected to provide such a critical software and services solution to Passavant Memorial Homes," says George Pashel, president of Esteam.
" An organization's ability to deliver high-quality services rests on a sound financial foundation. TOTAL: Record strengthens that foundation by helping to enhance Passavant's bottom-line performance. In addition, TOTAL: Record's flexibility and reporting capabilities can provide remarkable operational visibility, enabling Passavant to utilize the resulting information and find new and innovative approaches to improve the quality of services they provide."
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About Passavant Memorial Homes Founded in 1895, Passavant Memorial Homes is a non-profit service provider licensed by the Pennsylvania Department of Public Welfare. Passavant provides a comprehensive range of residential living and vocational services to people with developmental disabilities who have a primary diagnosis of mental retardation or mental illness. Over the years, Passavant has experienced tremendous growth in the number of individuals they serve. In 1989, Passavant Memorial Homes supported approximately 70 individuals, mainly on our Rochester site. Today, over 450 individuals, from nine western Pennsylvania counties, receive residential and/or vocational support from Passavant Memorial Homes.
About Esteam
Esteam is a leading provider of software, services and expertise focused on improving the quality of human services. Esteam solutions address a significant shortcoming in the human services market. Organizations don't have the resources, time or money to support the increasingly complex regulatory reporting and documentation requirements. Designed to be used throughout the organization, Esteam offers TOTAL: Impact, the most comprehensive suite of software, strategic consulting services and deployment expertise for significantly improving the performance of human services organizations. Esteam provides mission critical solutions for leading human services organizations such as Pressley Ridge, The Barbor Institute and Keystone Human Services. For more information please contact us at info@esteam.net or by telephone at (412) 322-0629 or www.esteam.net.
Esteam, the Esteam logo, and the marks relating to other Esteam products and services referenced herein are either trademarks or registered trademarks of Esteam. All other trademarks are the property of their respective owners.
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